EP 66 | The Four Cs of Better Communication

Tired of communication overload? Niamh presents her Four Cs framework to help you send better, more impactful messages. Learn the practical steps to cut through the noise, avoid costly errors, and ensure your communication is always effective.

Key Takeaways

1. Challenge the Urgency Bias: You don’t always need to reply to a message as fast as you received it. Talk to your team to agree on a reasonable response time and slow down a little to improve your message quality.

2. Ask for Preferences, Don’t Assume: Stop guessing how your colleagues like to communicate. A quick, open conversation about preferred channels (e.g., email vs. Teams) can significantly improve your dynamic.

3. Move 10% in Their Direction: Instead of expecting everyone to communicate your way, try to adapt your style by just 10% to meet others where they are. This small shift can lead to huge positive changes.

4. Be ‘Complete’ with Context: Before hitting send, make sure your message or email includes all the necessary context. This prevents follow-up questions, reduces the overall message volume, and saves everyone time.

5. Be a Role Model: You can start communicating better today. When you start applying the “Four Cs,” others will notice and follow your lead, creating a positive ripple effect in your team.

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